If at all possible, provide 24 hours when canceling your appointment. If you are unable to give 24 hours advance notice you will be charged 50% of the amount for your appointment. This amount must be paid prior to your next scheduled appointment. This is out of respect to the therapist who has planned their schedule around their appointments. It is also out of respect for fellow clients who are looking to schedule appointments and the schedule is full. With prior notice, we are able to help as many clients as possible.
We understand life events happen: for those providing less than the 24 hour notice to reschedule, a cancellation fee of 50% will be charged at the discretion of the therapist with whom you booked.

We regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.

We understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings, children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who fail to show for appointments will be charged the full amount for the appointment and blocked from future bookings until paid. You may also be asked to pre-pay for future services.

Please arrive for your appointment at least 5 minutes prior to the scheduled starting time. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience.

Prior to each massage session, the treatment plan will be discussed with you. Prior to your first visit, you will receive a copy via email, text, or paper of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients that have not been seen for at least a year will also be asked to fill out this form.

It is the responsibility of the client to keep their therapist informed of any medical treatment currently being taken, and understand that certain conditions may require written permission from the physician, chiropractor, physical therapist, etc., for the massage to be continued. The client must also keep the massage therapist informed of any changes in health conditions. For clients undergoing chemo and radiation therapies – Please note that we require a doctor’s note that states the doctor is aware of, and agrees to, the desired treatment.

We are licensed, professional, and held to the highest standards by Associated Bodywork & Massage Professionals (ABMP) .
We do not diagnose or prescribe for medical conditions. We may refer you to a medical doctor for diagnosis. Our services are not intended as an alternative for proper medical attention for specific conditions.

We are happy to adjust pressure, temperature, musical volume, or work longer on an area or move on if you request it.
As the client, you may choose to: leave on as much clothing as needed for comfort, refuse any massage methods or stop massage at any time.
The client will always be modestly draped. Only the area being massaged will be exposed. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. If boundaries are not respected, the session will be terminated immediately and the client will be responsible for full payment.

We treat all client visits and conditions as confidential. As such, we will not discuss your visit with anybody outside of our staff without your express permission, unless legally required. You may choose to talk or not talk during the massage. Conversation will be guided by the client.